Privacy Policy

At SlotExpress Casino, we take privacy seriously. When you create an account, place bets, or contact support, you share information with us. This Privacy Policy explains what we collect, why we collect it, how we protect it, and what choices you have.

By using SlotExpress Casino, you agree to this Privacy Policy. We may update it from time to time to reflect legal, security, or operational changes. When we do, the updated version applies from the date it is published on our website.

Data Processing

We process personal data to run SlotExpress Casino and to meet legal and regulatory duties linked to gambling services. Without processing certain information, we cannot provide access to the website, games, payments, or account-related support.

SlotExpress Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

Collection of Information

We collect personal data when you register, use your account, play games, make payments, and contact us. The categories of data may include:

  • Registration and account data
    Name, date of birth, email address, phone number, address, login details, and account preferences.
  • Identity and verification data
    Copies or photos of identity documents, proof of address, payment verification details, and related information required for age checks, fraud prevention, and compliance.
  • Communication records
    Messages and logs from email, live chat, and other support channels, along with any information you choose to share during those conversations.
  • Transaction and payment data
    Deposit and withdrawal records, payment method details, chargeback information, and payment-related reference numbers.
  • Gameplay and usage data
    Login history, device and browser information, IP address, session activity, responsible gambling settings, game activity, and interaction with site features.
  • Compliance and risk data
    Information required for anti-money laundering checks, responsible gambling checks, fraud monitoring, and internal risk controls.

Usage of Information

We use personal data to run SlotExpress Casino and to meet our legal obligations. This includes:

  • Creating and managing your account
  • Processing deposits, withdrawals, and other account transactions
  • Providing access to games and related services
  • Handling support requests and resolving account issues
  • Completing identity verification, age checks, and payment checks
  • Meeting anti-money laundering and responsible gambling requirements
  • Preventing fraud, account misuse, and illegal activity
  • Protecting the integrity of our platform and investigating security incidents
  • Improving site performance, usability, and service quality through internal analysis
  • Sending marketing communications when you have given consent

Marketing Communications

If you opt in, we may send promotional messages about SlotExpress Casino offers, rewards, and product updates. You can stop marketing messages at any time by adjusting your account communication settings or by contacting customer support.

Operational messages that relate to your account, payments, security, or policy updates may still be sent, since they are needed to manage the service.

Disclosure of Information

We do not sell or rent your personal data.

We may share data only when it is necessary to operate SlotExpress Casino, provide services you request, or meet legal duties. This can include sharing with:

  • Companies within our group
    For account administration, risk controls, customer support, and service operations.
  • Trusted partners and service providers
    Payment processors, identity verification providers, fraud prevention partners, technical support vendors, hosting providers, analytics and security vendors, and customer service platforms.
  • Regulatory and legal authorities
    When required by law, regulation, court order, or in response to lawful requests.

When we share data, we do so under confidentiality and security obligations designed to protect it.

Data Security and Retention

We use administrative, technical, and organisational safeguards to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, monitoring, encryption where appropriate, and secure handling procedures for verification documents.

We keep personal data only as long as needed for the purposes described in this policy and to meet legal and regulatory duties. For compliance reasons, including anti-money laundering requirements, certain data may be retained for a minimum of five years after account closure.

Cookies and Tracking

SlotExpress Casino uses cookies and similar technologies to support site functionality, improve performance, understand usage patterns, and support marketing where consent applies.

Cookies can help with:

  • Keeping you logged in
  • Remembering preferences and settings
  • Fraud and security checks
  • Site analytics and performance monitoring
  • Marketing and advertising controls where enabled

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the website function.

Your Rights and Contact Information

Depending on the laws that apply to you, including GDPR and UK GDPR where relevant, you may have rights over your personal data. These rights can include:

  • Accessing the personal data we hold about you
  • Correcting inaccurate or incomplete data
  • Requesting deletion of data in certain situations
  • Restricting or objecting to specific processing activities
  • Withdrawing consent where processing is based on consent
  • Requesting a copy of your data in a portable format where applicable

To make a request, contact our Data Protection Officer through the support contact details published on the SlotExpress Casino website. You also have the right to raise a complaint with the relevant data protection authority if you believe your data has been handled improperly.